Understanding the Impact of Chatbot Technology in Learning: Analysis of Utilization at SMA Negeri 5 Binjai

Mohammad Yusup; Arpan; Rezky Kurniawan

doi:10.61306/jitcse.v1i1.8

Authors

Mohammad Yusup Universitas Pembangunan Panca Budi
Arpan Universitas Pembangunan Panca Budi
Rezky Kurniawan Universitas pembangunan Panca Budi

DOI:

https://doi.org/10.61306/jitcse.v1i1.8

Keywords:

Chatbot, SMAN 5 Binjai, Technology

Abstract

This research aims to comprehend the impact of chatbot technology on learning, with a specific focus on analyzing its utilization at SMA Negeri 5 Binjai. Employing both qualitative and quantitative approaches, this study explores the implementation of chatbots in an educational context, including their applications in language learning, mental health support, and the teaching process. A comprehensive literature review was conducted to identify potential benefits and challenges associated with chatbot implementation in schools. The analysis results highlight the evolution of chatbot roles, ranging from basic functionalities to sophisticated capabilities in supporting the learning process. The research also encompasses a chatbot development model presented by Author and the findings from action research, providing practical insights into the use of chatbots in online learning media. Through surveys, interviews, and observations, research participants were engaged to provide a comprehensive perspective on the impact and acceptance of chatbot technology in the educational environment of SMA Negeri 5 Binjai. The outcomes of this research are anticipated to offer in-depth insights into how chatbots influence the learning process and lay the foundation for developing more effective strategies for chatbot utilization in educational institutions. The conclusions and recommendations from this study may assist policymakers, educators, and researchers in understanding the role of chatbots in enhancing the learning experience at SMA Negeri 5 Binjai and similar educational contexts.

References

Chen, H., Widarso, G., & Sutrisno, H. (2020). A chatbot for learning chinese: learning achievement and technology acceptance. Journal of Educational Computing Research, 58(6), 1161-1189. https://doi.org/10.1177/0735633120929622

Chocarro, R., Cortiñas, M., & Marcos-Matás, G. (2021). Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics. Educational Studies, 49(2), 295-313. https://doi.org/10.1080/03055698.2020.1850426

Dewi, D. and Jonathan, C. (2022). Digital training in building chatbot-based online learning media: action research for teachers in semarang city through the "train the teachers" training. Mimbar Sekolah Dasar, 9(1), 188208. https://doi.org/10.53400/mimbar-sd.v9i1.44460

Fryer, L., Nakao, K., & Thompson, A. (2019). Chatbot learning partners: connecting learning experiences, interest and competence. Computers in Human Behavior, 93, 279-289. https://doi.org/10.1016/j.chb.2018.12.023

Grove, C. (2021). Co-developing a mental health and wellbeing chatbot with and for young people. Frontiers in Psychiatry, 11. https://doi.org/10.3389/fpsyt.2020.606041

Huang, W., Hew, K., & Fryer, L. (2021). Chatbots for language learning—are they really useful? a systematic review of chatbot-supported language learning. Journal of Computer Assisted Learning, 38(1), 237-257. https://doi.org/10.1111/jcal.12610

Lam, J. (2018). The pedagogy-driven, learner-centred, objective-oriented and technology-enable (plot) online learning model. Pupil International Journal of Teaching Education and Learning, 2(2), 66-80. https://doi.org/10.20319/pijtel.2018.22.6680

Looi, C., Sun, D., & Xie, W. (2015). Exploring students’ progression in an inquiry science curriculum enabled by mobile learning. Ieee Transactions on Learning Technologies, 8(1), 43-54. https://doi.org/10.1109/tlt.2014.2376968

Mendoza, S., Sánchez-Adame, L., Urquiza-Yllescas, J., González-Beltrán, B., & Decouchant, D. (2022). A model to develop chatbots for assisting the teaching and learning process. Sensors, 22(15), 5532. https://doi.org/10.3390/s22155532

Oh, Y., Zhang, J., Fang, M., & Fukuoka, Y. (2021). A systematic review of artificial intelligence chatbots for promoting physical activity, healthy diet, and weight loss. International Journal of Behavioral Nutrition and Physical Activity, 18(1). https://doi.org/10.1186/s12966-021-01224-6

Sriwisathiyakun, K. and Dhamanitayakul, C. (2022). Enhancing digital literacy with an intelligent conversational agent for senior citizens in thailand. Education and Information Technologies, 27(5), 6251-6271. https://doi.org/10.1007/s10639-021-10862-z

Topal, A., Eren, C., & Geçer, A. (2021). Chatbot application in a 5th grade science course. Education and Information Technologies, 26(5), 6241-6265. https://doi.org/10.1007/s10639-021-10627-8

Ulanova, N. (2021). Promising plans and practical use of ict in education: sub-saharan africa perspectives. Perspectives of Science and Education, 50(2), 487-500. https://doi.org/10.32744/pse.2021.2.34

Vanichvasin, P. (2021). Chatbot development as a digital learning tool to increase students’ research knowledge. International Education Studies, 14(2), 44. https://doi.org/10.5539/ies.v14n2p44

Winkler, R. and Söllner, M. (2018). Unleashing the potential of chatbots in education: a state-of-the-art analysis.

Academy of Management Proceedings, 2018(1), 15903. https://doi.org/10.5465/ambpp.2018.15903abstract

Yang, H., Kim, H., Lee, J., & Shin, D. (2022). Implementation of an ai chatbot as an english conversation partner in efl speaking classes. Recall, 34(3), 327-343. https://doi.org/10.1017/s0958344022000039

Zulkepli, N., Tajuddin, S., Atan, A., & Khaja, F. (2018). A study on autonomous use of technology for language learning among esl learners at tertiary level. International Journal of Academic Research in Business and Social Sciences, 8(11). https://doi.org/10.6007/ijarbss/v8-i11/4986.

Arpan, A. B. M. Analisa Implementasi Knowledge Management Sharingpada Portal Akademik Berbasis Web Pada Universitas Pembangunan Panca Budi.

Arpan, A., Yusup, M., & Ahmad, A. (2024, November). Implementation of RFID and IoT Technology in School Attendance System for Efficiency and Accuracy. In Prosiding Seminar Nasional Fakultas Teknik Dan Ilmu Komputer Universitas Dharmawangsa (Vol. 1, No. 1, pp. 324-330).

Arpan, D. Y. P., Pratama, D. S., & Wafi, D. F. (2023). Pembuatan Website Program Studi Akuntansi Universitas Pembangunan Panca Budi Medan Dengan Menggunakan Codeigniter 3. Jurnal Nasional Teknologi Komputer, 3(3).

Arpan. Yusup, M., & Ahmad, A. (2024). Peningkatan Efisiensi dan Akurasi Kehadiran Sekolah: Sistem Berbasis IoT dengan Teknologi RFID di SMK Putra Anda Binjai. JURNAL MAHAJANA INFORMASI, 9(1), 7-18.

Erika, W., Arista, R. D., Yusup, M., Pradana, M. E. W., & Purwanto, D. H. (2024, November). Design Of Ui/Ux Web Bumdes Doulu Village Using Figma Application. In Prosiding Seminar Nasional Fakultas Teknik Dan Ilmu Komputer Universitas Dharmawangsa (Vol. 1, No. 1, pp. 443-445).

Muttaqin, M. (2017). Portal Academic Portal Innovation Based On Website In The Era Of Digital 4.0 Technology Now. Ningrum, Mentari, 8-18.

Muttaqin, M., Yusuf, M., Syaula, M., & Widodo, A. A. (2024). Waste Bank Information System in Improving the Economy and Environmental Impact Control in Pari City Village. Journal of Information Technology, computer science and Electrical Engineering, 1(3), 425-435.

Setiawan, E., Arpan, A., & Syahputra, Z. (2022). Library System Using Qr Code Web With Codeigniter Framework. Infokum, 10(02), 1256-1261.

Siahaan, M. D. L. (2019). Mengukur Tingkat Kepercayaan Sistem Zakat Online Menggunakan Technology Acceptance Model (TAM) di Kalangan Masyarakat Kampus. Jurnal Teknik Dan Informatika, 6(1), 18-24.

Siahaan, M. D. L. (2023). Implementation Of Wireless Controller Using Capsman (Controller Access Point System Manager) In Computer Laboratory Of SMK Negeri 9 Medan. International Journal Of Computer Sciences and Mathematics Engineering, 2(2), 289-298.

Yusup, M. (2020). Analisis Kinerja dalam Mendeteksi Student Loses Berdasarkan Nilai Gain dengan Splite Feature Reduction Model pada Algoritma C4, 5 (Doctoral dissertation, Universitas Mikroskil).

Yusup, M. (2022). Teknologi Radio Frequency Identification (RFID) sebagai tools system pembuka pintu outomatis pada smart house. Jurnal Media Infotama, 18(2), 367-373.

Yusup, M. (2023). Analysis of Chatbot Development for learning and Teaching Principles Based on service efficiency: Chatbot Development for learning and Teaching. International Journal Of Computer Sciences and Mathematics Engineering, 2(1), 45-51.

Yusup, M. (2023, December). The Importance of Using Logo Design as a Brand Image in Marketing MSME Products Using Digital Technology in Kelambir V Village. In International Conference on Sciences Development and Technology (Vol. 3, No. 1, pp. 79-84).

Yusup, M., & Ahmad, A. (2024). Building a Strong Image Logo Design: Human Centered Design Approach in Logo Design for SMEs in Pematang Serai Village. Formosa Journal of Computer and Information Science, 3(1), 303-316.

Yusup, M., & Ahmad, A. (2024). Implementation of a Smart School Learning system with Internet of Things Technology at SMA Negeri II Binjai. Instal: Jurnal Komputer, 16(01), 1-9.

Yusup, M., & Ahmad, A. (2024, November). Chatbot Optimization in Education: Improving Learning Experience and Competency Development. In Proceeding of International Conference on Artificial Intelligence, Navigation, Engineering, and Aviation Technology (ICANEAT) (Vol. 1, No. 1, pp. 501-504).

Yusup, M., & Ahmad, A. (2025). Desain Logo sebagai Brand Image pada Digital Marketing Produk UMKM dengan Metode (HCD) Human Centered Design di Desa Pematang Serai. Jurnal Nasional Teknologi Komputer, 5(2), 07-14.

Yusup, M., & Kurniawan, R. (2024). Understanding the Impact of Chatbot Technology in Learning: Analysis of Utilization at SMA Negeri 5 Binjai. Journal of Information Technology, computer science and Electrical Engineering, 1(1), 49-55.

Yusup, M., Arpan & Ahmad, A. (2024). Pelatihan Pemanfaatan Teknologi (IoT) Internet Of Thing Untuk Sekolah Pintar dan Pembelajaran Yang Lebih Baik di SMA Negeri II Binjai. Jurnal Hasil Pengabdian Masyarakat (JURIBMAS), 3(1), 324-330.

Yusup, M., Arpan & Kurniawan, R. (2024). Memahami dampak teknologi chatbot dalam pembelajaran: Analisis pemanfaatan di SMA Negeri 5 Binjai. Senashtek 2024, 2(1), 518-524.

Yusup, M., Arpan, A., & Ahmad, A. (2024). Desain Logo yang Kuat: Dengan Pendekatan Human Centered Design untuk UMKM di Desa Pematang Serai. ESCAF, 1384-1389.

Yusup, M., Lesmana, M. D., & Kurniawan, R. (2024, December). Sosialisasi Strategi Pemanfaatan Teknologi Dan Aplikasi Untuk Meningkatkan Produktivitas Dan Keberlanjutan Ukm Di Desa Pematang Serai Kabupaten Langkat. In Seminar Nasional Ilmu Komputer (SNASIKOM) (pp. 26-33).

Yusup, M., Lesmana, M. D., & Kurniawan, R. (2024, February). Socialization of Strategies for Utilizing Technology and Applications to Enhance Productivity and Sustainability of SMEs in Pematang Serai Village, Langkat Regency. In Proceeding of International Conference on Artificial Intelligence, Navigation, Engineering, and Aviation Technology (ICANEAT) (Vol. 1, No. 1, pp. 534-538).